At Rextide Research, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

By purchasing from rextideresearch.com, you agree to the terms outlined below.

1. Research Use Only

All products sold by Rextide Research are strictly intended for laboratory research purposes only.

Due to the sensitive nature of research products, returns and refunds are subject to specific conditions.

2. Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled.

To request an order cancellation, please contact us as soon as possible.

3. Returns

For safety, quality control, and compliance reasons, we generally do not accept returns of opened or used products.

Returns may only be accepted if:

  • The product arrived damaged
  • The wrong item was shipped
  • The product remains unopened and unused
  • The return request is made within 7 days of delivery

All approved returns must be authorized by our support team before shipping products back.

4. Non-Returnable Items

The following items are non-returnable:

  • Opened products
  • Used products
  • Clearance or discounted items
  • Products damaged due to improper handling or storage by the customer

5. Refund Eligibility

Refunds may be issued if:

  • Your order was canceled before shipment
  • You received a damaged product
  • You received the incorrect item
  • Your order was lost during transit and confirmed by the carrier

Refund requests must include:

  • Order number
  • Clear photos of the product/package (if damaged)
  • Description of the issue

6. Refund Processing

Approved refunds will be processed to the original payment method.

Please allow:

  • 5–10 business days for refund processing
  • Additional time depending on your payment provider or bank

Shipping fees are generally non-refundable unless the issue was caused by our error.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the package and product
  • A brief explanation of the issue

Failure to report issues within this timeframe may affect refund eligibility.

8. Lost or Delayed Packages

Rextide Research is not responsible for shipping delays caused by:

  • Courier services
  • Customs processing
  • Weather conditions
  • Incorrect shipping information provided by the customer

However, we will do our best to assist in resolving shipping issues.

9. Chargebacks & Fraudulent Claims

Customers who initiate fraudulent chargebacks or abuse refund policies may be permanently restricted from purchasing from our website.

We reserve the right to dispute unauthorized or fraudulent payment claims.

10. Contact Information

For refund or return inquiries, please contact us:

Rextide Research
Website: rextideresearch.com
Email: contact@rextideresearch.com